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First, our current strategic plan is heavily focused on student retention. The research literature on student retention clearly suggests that advising is a key factor affecting student retention that is within an institution’s control. While measures of advising quality at Truman have generally indicated high levels of student satisfaction, some recent survey results have indicated lower levels of student satisfaction with particular areas of advising.

Taken together, Truman has an opportunity to both improve the consistency of the advising experience from the student perspective and better support its faculty and staff as they carry out this critical job function.